Terms of service
Terms of Service
This website is operated by Pawzy. Throughout the site, the terms “we,” “us,” and “our” refer to Pawzy.
By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, including any additional policies referenced on this website or available by hyperlink, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Legal Notice.
Please read these Terms of Service carefully before using our website. If you do not agree to these terms, you should not use this website or purchase from us.
1. Online Store Terms
By using this website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian to use this website.
You may not use our products for any illegal or unauthorized purpose. You may not violate any applicable laws in your jurisdiction when using our website or purchasing from us.
2. Product Information
We make every effort to display our products, descriptions, images, pricing, and availability as accurately as possible.
However, slight differences in color, size, appearance, packaging, or product presentation may occur due to screen settings, lighting, product updates, supplier changes, or manufacturing variations.
Product images may include props, lifestyle elements, or visual examples that are not included with the product unless clearly stated.
Each Pawzy order includes:
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1 Pawzy Interactive Pet Ball
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1 USB-C charging cable
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1 product box
Wall adapter is not included.
3. Pet Safety Disclaimer
Pawzy is designed as an interactive pet toy. It is not a medical device and is not intended to diagnose, treat, cure, or prevent any pet health condition, anxiety disorder, behavioral issue, or medical problem.
Always supervise your pet during playtime, especially during first use.
No pet toy is indestructible. Please inspect the product regularly and discontinue use if it becomes damaged, broken, or unsafe for your pet.
It is the customer’s responsibility to determine whether Pawzy is appropriate for their pet’s size, behavior, chewing habits, and activity level.
4. Orders and Payment
When you place an order through our website, you agree to provide current, complete, and accurate purchase and account information.
We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to be fraudulent, inaccurate, incomplete, or placed in violation of these Terms.
If we cancel an order after payment has been processed, we will issue a refund to the original payment method when appropriate.
5. Pricing and Availability
Prices, discounts, promotions, and product availability may change without notice.
We reserve the right to correct errors, inaccuracies, or omissions at any time, including after an order has been submitted.
If an order is affected by a pricing or product information error, we may contact you with updated information or cancel and refund the order when appropriate.
6. Shipping
Orders are processed within 1–3 business days.
Business days are Monday through Friday, excluding weekends and holidays.
After processing, estimated delivery time is approximately 7–9 business days.
Total estimated delivery time is approximately 8–12 business days from the date your order is placed.
Delivery times are estimates and may vary depending on destination, customs processing, local carrier delays, weather conditions, holidays, or other circumstances outside of our control.
Once your order ships, you may receive tracking information when available.
If we are unable to ship your order within the promised processing timeframe, we will provide an update and, when required, give you the option to accept the new estimated shipping date or cancel your order for a refund.
7. Incorrect Shipping Information
You are responsible for providing a complete and accurate shipping address at checkout.
Pawzy is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error in your shipping address, please contact us as soon as possible at pawzy46@gmail.com. We will do our best to update the address before the order is processed, but we cannot guarantee changes once the order has been processed or shipped.
8. International Orders
We ship to select international destinations.
International customers are responsible for any customs duties, import taxes, tariffs, VAT, or additional fees required by their country.
These charges are not included in the product price or shipping cost unless clearly stated at checkout.
Pawzy is not responsible for delays caused by customs, local postal services, or international carrier processing.
9. Returns and Refunds
We offer a 15-day return policy after delivery for eligible unused items.
To request a return, contact us at pawzy46@gmail.com within 15 days of receiving your order.
Returned items must be unused, undamaged, in the same condition received, and in their original packaging.
For hygiene and safety reasons, used, chewed, pet-damaged, dirty, or incomplete items cannot be accepted for return unless the item arrived defective, damaged, or incorrect.
Please review our full Return & Refund Policy before placing your order.
10. Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives defective, damaged, or incorrect, contact us at pawzy46@gmail.com within 48 hours of delivery.
Please include your order number, a description of the issue, and clear photos or videos of the item and packaging so we can review the issue and make it right.
11. Lost, Stolen, or Missing Packages
If tracking shows that your package was delivered but you have not received it, please check with your local carrier, neighbors, household members, building, or mailroom first.
Pawzy is not responsible for packages marked as delivered by the carrier. However, you may contact us at pawzy46@gmail.com and we will do our best to assist you.
If your package appears to be lost in transit, contact us so we can review the situation.
12. Promotions and Discounts
Promotions, discounts, and special offers may be changed, limited, or discontinued at any time without notice.
Only one discount or promotion may be applied per order unless otherwise stated.
Promotional offers have no cash value and cannot be applied retroactively to previous purchases.
13. User Comments, Reviews, and Feedback
If you submit reviews, comments, photos, videos, testimonials, or other content to us, you agree that we may use, reproduce, publish, display, or share that content for marketing, advertising, website, social media, or business purposes, unless prohibited by law.
You agree not to submit content that is false, misleading, abusive, unlawful, offensive, or violates the rights of another person or business.
We reserve the right to remove or refuse any content at our discretion.
14. Third-Party Tools and Links
Our website may include links, tools, services, apps, or payment processors operated by third parties.
We are not responsible for the content, policies, accuracy, practices, or services of any third-party websites or providers.
Your use of third-party services may be subject to their own terms and policies.
15. Prohibited Uses
You may not use our website or products:
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For any unlawful purpose
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To violate any applicable laws or regulations
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To infringe upon our intellectual property rights or the rights of others
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To submit false or misleading information
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To upload or transmit viruses, malware, or harmful code
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To collect or track personal information of others
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To interfere with the security or operation of our website
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To engage in fraudulent, abusive, or harmful activity
We reserve the right to terminate your use of our website or services for violating any prohibited use.
16. Intellectual Property
All website content, including logos, product names, text, graphics, images, designs, and branding, belongs to Pawzy or its respective owners and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, or use our content without written permission.
17. Limitation of Liability
To the fullest extent permitted by law, Pawzy is not responsible for indirect, incidental, special, punitive, or consequential damages resulting from your use of our website, products, or services.
Customers are responsible for using the product safely and appropriately.
Nothing in these Terms limits any rights you may have under applicable consumer protection laws.
18. Disclaimer of Warranties
Our website and products are provided “as is” and “as available,” except as expressly stated in our policies.
We do not guarantee that our website will be uninterrupted, secure, or error-free.
We do not guarantee that product results will be the same for every pet, as pet behavior, size, energy level, chewing habits, and interest may vary.
19. Changes to These Terms
We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this website.
Your continued use of the website after changes are posted means you accept those changes.
20. Contact Information
Questions about these Terms of Service should be sent to: